Thank you for shopping at Knifit Apparel. We want to ensure you have a satisfying experience with our products. Please review our Refund and Returns Policy to understand your rights and responsibilities.
1. Returns:
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You have the right to return any item purchased from Knifit Apparel within 30 days of receiving it. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
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To initiate a return, please contact our customer service team here to obtain a Return Authorization (RA) number. Clearly mark this number on the outside of your package.
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Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect.
2. Refunds:
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Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe.
3. Exchanges:
- If you received a defective or damaged item, please contact us immediately to arrange for a replacement. We will cover the cost of shipping for the replacement item.
4. Non-Returnable Items:
- Certain items are non-returnable, including gift cards, downloadable software, and perishable goods.
5. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account, credit card company, or contact your payment provider. If the issue persists, contact our customer service for assistance.
6. Sale Items:
- Sale items are eligible for return and will be refunded at the sale price.
7. Shipping:
- To return your product, mail it to the address provided with the RA number. You are responsible for paying your shipping costs for returning the item.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions for a return or exchange.
9. Contact Us:
- If you have any questions about our Refund and Returns Policy, please contact us here.
By making a purchase from Knifit Apparel, you agree to abide by this Refund and Returns Policy. This policy is subject to change, and any updates will be posted on our website.
Last Updated: 16th January, 2024.